Indigo will pay more than ₹500 crore in compensation to passengers
Indigo Flight Crisis: Following several operational difficulties last week, including new amendments to Flight Duty Time Limitation (FDTL) regulations, which led to the cancellation of thousands of flights, budget airline IndiGo’s operations have gradually returned to normal thanks to government intervention. By Friday, 12th December, IndiGo was operating more than 2,000 flights daily. Its focus is now on compensating passengers who were severely affected by the flight cancellations, said the airline.
On Friday, IndiGo said in a statement, “Our goal is to make this process (of refunds) as transparent, easy, and hassle-free as possible for you. We will provide compensation of over ₹500 crore to passengers whose flights were cancelled within 24 hours of departure and who were stranded at airports across the country.”
IndiGo further stated in its statement that it is in the process of identifying the flights on which passengers faced significant inconvenience and were stranded at airports on December 3, 4, and 5. The company will contact all such passengers in January to facilitate compensation.
