The EPFO Offices will be transformed into ‘Single Window Service’ Centers, Know The Details
EPFO Office: The government has taken a significant step to benefit Provident Fund (PF) account holders by transforming EPFO offices across the country into single-window service centers. This reform will make it much easier for employees to resolve PF-related issues.
Earlier, account holders were required to visit their specific regional EPFO office linked to their employer. Under the new system, PF members can now visit any EPFO office nationwide to get their issues resolved.
Union Minister Mansukh Mandaviya announced this initiative during the inauguration of a new EPFO Provident Fund building. He explained that EPFO offices will be revamped on the lines of passport offices, with a single-window system for services. A pilot project for this system has already started in Delhi.
What Was the Earlier Rule? Previously, PF members had to approach only the regional office associated with their organization for any corrections, claims, or grievances. This often caused delays and inconvenience. With the new digital system, services will become location-independent, allowing account holders to complete their work at the nearest EPFO office.
For employees who face challenges using digital platforms, the government will introduce EPF service providers. These service providers will assist members with claim settlements and documentation, acting as a bridge between employees and the EPFO.
Key Benefits of the New System: Employees working abroad will no longer lose their PF savings. They will be able to withdraw their accumulated funds even after returning to India.
Funds that have been stuck for years due to incomplete KYC will be resolved through a mission-mode KYC verification drive.
Dormant and unidentified accounts will be traced, and rightful PF amounts will be returned to employees.
Minister Mandaviya highlighted that social security coverage in India has grown significantly—from 19% in 2014 to 64% today. After China, India now ranks as the second-largest country in terms of population covered under social security schemes, with 94% of citizens covered under some form of social protection.
Then vs Now: What Has Changed?
Earlier: You had to visit a specific EPFO branch
Now: You can get services at any EPFO office
Earlier: Dependence on brokers or self-handling
Now: Assistance from trained EPF service providers
Earlier: Delays due to KYC issues
Now: Instant digital KYC verification
Earlier: PF contributions deducted abroad often got stuck
Now: Contributions will be refunded upon return to India under international agreements.
